Refunds for purchased train tickets are possible only for a certain time before the train departure. After sending, you can return the funds within five days, but this will require evidence of a valid reason for the return.
Refunds for purchased train tickets have certain features that must be taken into account when deciding whether to cancel a trip. In particular, a refund of the full cost of a travel document, including the cost of a reserved seat, can be counted on only if such a request is made at least eight hours before the train's departure.
If the passenger's appeal followed 2-8 hours before the train departure, then only the ticket price and half of the reserved seat price will be returned to him, and the other half will be withheld by the carrier. Finally, if you try to return a train ticket less than two hours before departure, you can only count on the fare, and the full price of the reserved seat will be withheld by the carrier.
Features of the ticket refund procedure
Many passengers who want to refund money for purchased train tickets simply do not know exactly where to apply with the corresponding request. At large railway stations, a special ticket office is usually created for such purposes, which is easy to recognize by its name. If there is no such cash desk, then you can make a similar request to an ordinary ticket clerk, who is obliged to issue a refund on his own or with the help of an administrator.
The passenger must present their own passport, as well as the travel document itself in order to receive funds. When applying for a refund after the train departs, you will need to additionally provide evidence of a valid reason for refusing to travel, for example, a certificate from a medical institution).
How do I get a refund for e-tickets?
The purchase of electronic train tickets has certain features that passengers should take into account. This ticket does not have a physical medium, and the paper confirmation of its purchase is printed by the passenger independently or obtained directly at the railway station.
Only after receiving such confirmation can a refund be issued by providing the cashier with this sheet. Otherwise, the procedure for returning an electronic ticket does not differ from the mechanism for returning a regular travel document described above. It is important to note that when paying for an electronic ticket with a bank card, the funds will be returned to the same card, and the period for such a return can be up to thirty days.
