Thailand in the 2000s became a very popular holiday destination for Russian tourists. However, before or during your trip, various circumstances may arise that prevent you from enjoying your holiday. In this situation, you have the right to demand a refund of the money paid for the trip.
Instructions
Step 1
If you change your mind about going to Thailand for any reason, please contact the travel agency before the departure date and inform about your desire to cancel the tour. At the same time, you do not have to justify your decision in any way, just a desire is enough. Upon your written application, the tour operator is obliged to return all money to you, except for those that he has already paid to other tour organizers. For example, you will not be refunded the money already paid to the hotel as a prepayment, or the amount paid for the air ticket. But at the same time, the agency should be ready to provide you with receipts and other payment documents that part of your money has already been spent.
Step 2
If the agency refuses to cooperate, send a certified letter to its address stating your requirements. Then contact the consumer protection service, whose lawyers will help you make a competent complaint against the travel agent.
Step 3
If the agency has already bought tickets for you, but you are not going to fly, contact the airline directly. Depending on the fare and how many days are left before departure, you will be able to refund the full price of tickets or part of it.
Step 4
If the agency did not fulfill its obligations, for example, it closed or did not provide you with paid hotel rooms by agreement, file a claim for reimbursement of the money spent. It can be addressed to the agency itself, and if it ceased to exist, then to the insurance company that provided its risks. Rosturizm will be able to inform you of these companies. When filing a claim, state the essence of the problem in it, and also add to it a copy of your passport and the agreement on the provision of travel services and documents proving the amount of financial losses incurred by you. For example, if you had to pay for the return flight to Russia yourself, add a receipt indicating the cost of the ticket to your documents.
