Being a good sales manager is not easy. It is necessary to have good professional qualities - responsibility, decency and the ability to offer the client an excellent offer that can interest him.
Necessary
Responsible attitude to their activities, competent approach to the execution of transactions, fast and accurate decisions
Instructions
Step 1
Use the word "I will do" in your speech, instead of "maybe" and "I will try to do". A client who orders services from your firm will immediately understand what you will do and what you cannot do.
Step 2
Know how to admit your mistakes. Learn from mistakes. If you admit a mistake in front of a client, he will take it for your honesty. And in working with clients, order and honesty are the most important thing. Also, do not make promises that you cannot fulfill within the specified time limit, take the work on your shoulder, so that later you do not hang your tongue on this shoulder from fatigue.
Step 3
The initiative is in your hands. Use it clearly and confidently. If the client is thinking or cannot decide, direct him in the right direction, be sure that he will take a dozen more services, if he is guided correctly. If this is a regular customer, then offer him new options or types of goods. After all, this is your fee.
Step 4
A sales manager must be an expert in his product. There is you, the customer and the product. Often the customer buys exactly how the product was described. Be able to persuade unobtrusively.
Step 5
Be prepared to sometimes work for a conversation that won't make you money, but will convince the client that it's worth working with you. Customer information about you can reach good customers.
Step 6
Consider customer complaints with great interest. This will have a beneficial effect on your reputation, because the client begins to understand that you are interested not only in money, but also in authority as an employee of the company.
Step 7
A good sales manager must be able to listen to the client, draw conclusions and offer a suitable offer in the market for goods. Do not zealously convince him that this particular product is better than the one he has chosen. As they say, felt-tip pens taste and color are different.
Step 8
Another important aspect is to be constantly in touch. Often the calls are answered by answering machines, which some customers do not like. Be prompt and accessible in terms of communication. This will come back in the form of new orders.
