A cell phone is a technically complex product, so if you find faults with your purchase, its return will have some peculiarities compared to the usual procedure.
Necessary
a claim
Instructions
Step 1
Make a claim to the seller (manufacturer, importer). In the document, indicate where, when, at what price the phone was purchased. If you still have a receipt or sales receipt, refer to it as proof of purchase. Describe any deficiencies found. State your requirements.
Step 2
If you return the defective phone within 15 days of purchase, decide what you will be claiming: a replacement for an item of the same make and model, a replacement for an item of a different make (model) with a recalculated purchase price, or a refund. The first requirement can be made only to the seller, the other two are optional - to the seller, manufacturer or importer.
Step 3
If more than 15 days have passed since the purchase, check if the cellular expiration date or warranty period is valid. Look for this information in the documentation received with your phone. It is unlikely that such a deadline may not be set, and yet if there is none, you are entitled to return the phone within a reasonable time frame, not exceeding two years from the date of purchase, unless a longer period is prescribed by law or contract.
Step 4
If the warranty period (shelf life) for the cell has not yet expired, declare one of the requirements specified in paragraph 2, but make sure that any of the following conditions are met: either the lack of goods is significant, or the repair time is violated, or due to frequent breakdowns you cannot use the phone for a total of 30 days in each year of the warranty period. Otherwise, you can only rely on the free and immediate elimination of the defects of the mobile or reimbursement of the costs of its repair.
Step 5
If the warranty period is less than two years, and the defects were revealed after the expiration of the warranty period, but within two years, declare the requirements referred to in paragraph 4, if you are ready to prove that the defects of the cell phone arose before it was handed over to you or for reasons, which have arisen up to this point. This can usually be done through expertise.
Step 6
If the seller (importer, manufacturer) assigns an examination of the quality of the goods, use your right to participate in this procedure in order to track how independently it is carried out.
Step 7
If the seller (importer, manufacturer) does not meet your requirements, go to court. The consumer is exempt from paying the state duty.
