It so happened that the cell phone you bought with a clear malfunction. Surely you have a desire to return it to the store and take your money back. But even if nothing like this happened to you, read this article and you will know what to do in a similar situation.
Instructions
Step 1
So, you identified a malfunction, came to the store in order to return the phone back and collect your money. You contact the seller, setting out to him your problem and requirements. If the store monitors its reputation and the quality of the work of its employees, then you will not be denied a phone check, and if a malfunction is detected, the money will be returned.
Step 2
Now let's consider the option when there is no reaction to your claims or you are told that cell phones cannot be exchanged and returned: this is an outrageous lie. Although cell phones are technically complex goods, they are subject to exchange or refund in the event that a deficiency is found. The Government of the Russian Federation has clearly designated the list of goods # 575 and cell phones are not included in it.
Step 3
You will have to prove that there is a problem with the phone. To do this, you must know your phone model. Talk to a techie you know, or find someone on the internet who knows a lot about phones. If the phone does not perform some function that it is obliged to perform, knowledgeable people will tell you about it.
Step 4
Now that you know for sure that the phone is faulty, you can write a complaint to the consumer rights department in two copies. In the claim, you need to put forward demands to terminate your purchase and sale agreement with the store. It is important that the requirement is one and that is, do not write about an exchange or refund. When writing an article, it is better to consult with an employee of the department of consumer protection or seek the help of a lawyer.
Step 5
One more point. Be sure to include in the content of the claim a couple of sentences stating that if you need to carry out additional examination of the phone or check the quality, you insist on your presence. In addition, you would like to be notified of the time and place of the examination or diagnosis and deliver your phone to the specified location yourself. Now take the claim to the store and get it signed by the representative of the trade organization.
Step 6
Wait. If, within 10 days from the date of signing the claim, the store does not provide you with information regarding the verification, then every next day a penalty will be charged, amounting to 1% of the value of the goods. These actions should "shake up" the management of the store and induce further constructive action.
