The return of a new cell phone is often problematic due to the reluctance of sellers to accept the item back. At the same time, they refer to the Decree of the Government of the Russian Federation of January 19, 1998 N 55, according to which a cell phone is a household electronic equipment, technically complex household goods and cannot be exchanged.
Necessary
- - application addressed to the administration of the store;
- - telephone;
- - check.
Instructions
Step 1
The Federal Service for Supervision of Consumer Rights Protection explains certain aspects of the legal regulation of relations that have arisen in the sale of telephone sets. So, according to this explanation, within 14 days from the date of sale of a phone of proper quality, exchange it for a similar product, covering the difference in the cost of the product.
Step 2
According to the All-Russian classifier of products OK 005-93, household electronic equipment belongs to the class of goods with OKP 6y 8000 codes - OKP 65 8900. The cell phone is officially called a "portable radio station", has the OKP code 65 7140 and belongs to radio communications, broadcasting of general use.
Step 3
Thus, a cell phone does not belong to the class of consumer electronic equipment, and it is illegal to refuse to exchange said cell phone. To replace a cell phone with a similar product of another model, write a corresponding statement to the store administration, and if your request is ignored, contact the territorial bodies of Rospotrebnadzor in order to bring cell phone sellers to administrative responsibility for non-compliance with the law.
Step 4
Getting the money back for the phone is quite problematic. According to the law, even in the event of a malfunction of the phone and the presence of significant defects, it is proposed to exchange the phone for an equivalent model, and not a refund. When returning and exchanging the phone, try to keep its presentation and complete set.
Step 5
If, when buying a phone, a branded warranty card was filled in, the chances of returning the phone are reduced to zero, since the warranty card once filled in cannot be re-filled, which means that it will not work to sell this phone as a new one.
