Submitting a written claim to the seller is the surest way to start resolving a dispute that has arisen. The transition of the dispute from the pre-trial stage to the trial depends on the correctness of the formalization of the official demand of the consumer.
Sending a written claim to the seller, on the one hand, excludes the possibility for the seller to refer to the fact that he was not informed about the buyer's requirements, and on the other hand, the consumer is associated with the wording of his demand and it cannot be changed in the future without the seller's consent.
For the correct preparation of a claim, you should pay attention to the following points. Firstly, its addressee must be clearly and correctly indicated, indicating the status, name, address. This can be a seller, manufacturer, importer, etc. - depending on what caused the buyer's claim and what exactly it is. For example, it is possible to demand the exchange of goods of inadequate quality only from the seller with whom the purchase and sale transaction has been concluded. At the same time, it is important to understand that the requirements are not imposed on the outlet, but on the one who carries out the trade - LLC, CJSC, individual entrepreneur, etc. (this can be seen, for example, on a receipt, a certificate for a product, in a consumer's corner) …
However, if we are talking about a chain of stores acting on behalf of the same legal entity or individual entrepreneur, a claim can be sent to any of these stores.
The claim can be sent by mail or handed to hand. In the first, the buyer will have proof of its direction, and in the second, it is necessary to require the store employee to sign for its receipt, indicating the position and full name.
Secondly, it is imperative to provide information about the buyer (name, address, phone number).
Thirdly, the main part of the claim indicates the date, place of purchase and characteristics of the goods, its equipment, warranty period, etc. The disadvantages of the goods are also stated. If they are not there, then you need to indicate the reasons why the product did not fit the buyer.
When setting out the requirements, it is best to refer to Art. 18 or Art. 25 of the Law "On Protection of Consumer Rights" and cite one of the requirements specified in these articles. The claim must be signed and dated and may include receipts or other documents related to the purchase.
