Sometimes circumstances develop in such a way that there is only one way to resolve the situation - to write a complaint. You can complain about neighbors, employers, officials, incompetent doctors or sellers. In order for the complaint to have the desired effect, you need to competently approach its preparation and know some points that must be indicated in the complaint.
Instructions
Step 1
A complaint is a document, the procedure for working with which is regulated in detail by the Federal Law of the Russian Federation No. 59-FZ dated 02.05.2006 "On the Procedure for Considering Appeals of Citizens of the Russian Federation". A complaint is written in the same way as a statement. In the header, write the name of the organization you are complaining about. If you know the last name, first name and patronymic of the manager, write them down. Contact your abuser's immediate superior. If he ignores the complaint, contact the next boss in the ladder. Enter your details. Be sure to write your contacts (address, phone, email). You may have to find out some points by phone or mail.
Step 2
At the beginning of the main part of your complaint, try to be concise and clear about the essence of your complaint. Further expanded, indicating all the facts, explain the situation. Write in as much detail as possible. State the situation from your point of view. Describe your emotional state. Try not to characterize the person you are complaining about - the manager will draw a conclusion himself. However, please check all known information about the person you are complaining about. List the circumstances in which your rights were violated. If there are witnesses or documents to prove the violation, use this. Attach copies of documents, testimony of witnesses. Copies must be certified by a notary.
Step 3
Be sure to write what result you want to get with your complaint. Add a number and signature.
Step 4
Submit your complaint by registered mail. Better by letter with notification. As a result, you should receive an answer. It will tell you what action has been taken on your complaint. If you have passed more than one chief, and your claims remain unsatisfied, you can contact the prosecutor's office. If rights have been violated in your situation, the prosecutor's office will take action.
Step 5
It should be remembered that a complaint is not a statement to the police. If your complaints are not too serious, it may not make sense to write a complaint. It will take too long and distract you, perhaps, from enjoyable activities. Try to calm down first, analyze the situation. And only after that, make a decision on filing a complaint.
