The buyer is aware that when buying, for example, shoes, there is a warranty period during which they can be returned to the point of sale. But not everyone knows that the warranty period is not the one indicated by the seller (1-3 months). By law, it is much larger.
Resentment against the manufacturer
It happens that after buying a shoe, problems begin exactly when the warranty period has expired. It is very disappointing when, literally a week after the warranty period, it falls apart. Usually, the buyer, having thrown out anger and resentment at the manufacturer, goes to buy a new pair of shoes. And for the most part, people do not know that the period that was indicated during the purchase, which is usually 3 months, is not the one established by law - 2 years. This applies not only to shoes, but also to many other products.
How to prove
How to prove that the shoes fell apart through no fault of yours? An independent examination will help in this, which any affected buyer can independently do. It will cost about 500 rubles, but in case of proof, this amount must be returned by the seller of the goods.
Is it worth the hurry
Before heading to an expert, you can first try contacting a salesperson. You should be well prepared for this procedure so as not to fall for the tricks of the outlet. Usually, the seller provides his application form, which contains many subtleties - this is the same fine print, a bunch of different incomprehensible reservations. If the buyer does not notice and sign something from what is written in the form of the store, then an independent examination is unlikely to help him.
You can make a claim yourself, but you need to do it competently so that the merchandiser is convinced that the product is really spoiled through no fault of the buyer. Competent and experienced commodity experts, who are in any large store, will immediately detect this and do not want to enter into conflict with the buyer. Of course, it all depends on many situations - the type of goods, the nature of the damage, etc.
What can you demand
The buyer can demand the following from the seller of the goods that turned out to be defective.
- Replace the product with a similar one (the same brand, model, article).
- Replace with a similar one, but of a different brand (model, article number). Moreover, if a price recalculation is necessary, then it must be done.
- A reduction in the commensurate purchase price may be requested.
- The buyer has the right to demand that the defects be rectified. If he eliminates these shortcomings himself, then he must be reimbursed.
- And finally, the buyer can refuse the goods by terminating the sales contract. Demand money for the damaged product. And the seller is obliged to pick up this product.
Conclusion: you need to know the law and be able to defend it. Therefore, you should not immediately get upset about the spoiled product and throw it away. You must be able to defend your rights, or at least try to do it.
