Human society implies the participation of all people in the exchange of goods. We manufacture, buy and sell products. Unfortunately, there are times when the customer is dissatisfied with the quality of the purchased product. In this case, he can make a claim that will allow him to return the money spent. The main thing in this situation is to do everything right.
Instructions
Step 1
If you decide to express your dissatisfaction with the quality of the purchased products and make a claim, do not contact a lawyer. The fact is that this procedure is so simple that you can do it yourself.
The claim is made in any form. But you still specify the following points:
Step 2
In the upper right corner, write the last name, first name and patronymic of the director of the store where the low-quality product was purchased. It is in his name that the claim is written. Also include the name and address of the store.
Step 3
In the same place, indicate your last name, first name and patronymic, as well as the address and telephone number where you can contact you.
Step 4
Write “Statement” or “Claim” in the center of the sheet.
Step 5
In this part, describe the specific situation in which you find yourself. Name the date and time of purchase, the name of the purchase, its model or article, price. Also indicate what is the defect of the purchased product.
Step 6
Decide on your requirements.
Step 7
According to Article 18 of the Law "On Protection of Consumer Rights", when buying a low-quality product, you have the right to contact the store director in order to replace the purchased product with its full analogue or with a product of another brand, model or article. In this case, the cost is recalculated. In addition, you can demand a reduction in the cost of the purchased products, make a complete repair of the manufactured products, or pay the amount necessary to carry out this operation.
Step 8
The most extreme option is a request to return the money spent on the purchase of low-quality products. In return for this, you must provide the purchased item.
Step 9
So, in your claim, include the selected requirements. After that, write about your intention to go to court if this condition is not met. This will allow you to change your previous claims for collection of funds, as well as late fees.
Step 10
In order to protect yourself and ensure that your claim is satisfied, make a copy of this document, warranty coupons, sales receipts, etc. Do not forget to take your passport with you when you go to the store manager.
