It is difficult to find someone who has never complained about an insult from a salesperson. But the opposite situation is no less common, when sellers suffer from unworthy buyer behavior.
In the classification of professions, the work of a salesperson belongs to the type "Man-man". The main difficulty in such activities lies in the unpredictability of human behavior. This applies to sellers in the first place, because if the teacher even knows what to expect from a particular student, then the seller constantly communicates with strangers. And if the buyer can find justice for an ill-mannered seller, then the seller, when faced with a boorish buyer, is practically deprived of rights. He is bound hand and foot by the rule of "the client is always right" and the risk of losing his job.
Accidental rudeness
Not all buyers who offend sellers experience this behavior. It can be an accidental breakdown caused by feeling unwell, a nervous breakdown (such as neurasthenia or depression). Fatigue may also be the reason, especially if a person came to the store after a working day and even stood in line.
The most correct tactic in this case is to respond with courtesy to rudeness. A person who accidentally breaks down will immediately feel ashamed of his behavior. Perhaps he will even apologize to the seller, and if he does not apologize, at least the conflict will be settled.
Habitual rudeness
If the tactics described above do not work, then the seller is confronted with a "professional" brawler. Such people are popularly called "energetic" or "psychological vampires", they increase their own self-esteem, humiliating others. This is especially true for pensioners who once held leadership positions.
The main goal of such a boor is to present himself as a victim, having achieved reciprocal rudeness. It is impossible to succumb to such a provocation. This will be more difficult than in the first case. The best that a salesperson can do is to silently listen to such a person, occasionally inserting meaningless phrases: "You are absolutely right", "Completely agree."
If other customers are present during the conversation, you can remind the brawler that these people are waiting for their turn. This kind of attention will draw witnesses to the victim's side; some people may even intercede for the seller in such a situation.
If the "accusatory speech" of the buyer is delayed, you can offer him a civilized resolution of the conflict, for example, call the manager. It is better to just call, and not go to his office - let the conversation with the head take place in front of witnesses. There will certainly be a person who will say: "This citizen herself started a scandal."
Seeming rudeness
Any salesperson meets ill-mannered buyers from time to time. But if he is sure that absolutely all clients are rude to him, perhaps it is not a matter of clients, but of perception. It so happens that even a polite expression of dissatisfaction on the part of the client is perceived by the seller as an insult.
If such a negative attitude towards customers is accompanied by headaches, sleep disturbances, and a constant feeling of fatigue, there is reason to suspect burnout syndrome. This disorder is often encountered by those who work with people. In this case, it is advisable to consult a psychologist or psychotherapist.
