Receiving services of inadequate quality or buying a substandard product, any citizen has the right to contact a supplier or manufacturer with a complaint or demand to resolve the situation. By correctly filing a claim for the protection of consumer rights, you can significantly reduce the time and moral costs for document approval.
Instructions
Step 1
File your claim in writing, typewritten or handwritten. In the upper right corner of the clean face, indicate the name of the organization (addressee) to which you are applying, the position and surname of the manager or authorized person. Write your data below - initials and surname, zip code, postal address, telephone number for communication.
Step 2
In the center of the new line, write down the name of the document "Claim". In the text part of the letter, indicate in what place, at what time and what kind of low-quality product / service you purchased or received. Indicate the amount you spent. List the documents confirming the fact of the transaction (cash receipts, consignment notes or other documents of strict reporting). Also, evidence can act as evidence.
Step 3
Describe your grievances. Specify in as much detail as possible what you think the product or service does not meet the stated requirements. If an incident occurs due to a poor-quality item, product, or action, indicate the fact of the incident. It can be a traffic accident, poisoning, delay, resulting in serious consequences, etc. List the documents (for example, certificates, extracts from the medical history, air or train tickets), confirming the above facts. In case of verbal appeals to the supplier or manufacturer with requests to clarify and resolve the current situation and not receiving a response from them (receiving an unsatisfactory response), describe the circumstances of such appeals.
Step 4
Make an estimate of the losses incurred due to the product / service. Provide accurate math calculations. To resolve the situation as soon as possible, it is best to contact the specialists for competent calculation and registration of the losses received.
Step 5
Write the most appropriate way out for you. According to the law on the protection of consumer rights, you have the right to return the cost of the product / service in full, reduce the cost, receive free repairs or replace the product / service with similar ones. Specify the desired time frame for solving the problem.
Step 6
At the end of the claim, put your signature with a transcript and indicate the date of preparation. Attach copies of the documents listed in the letter. Keep a photocopy of the entire kit, hand over your claim to the representatives of the organization against signature.
