The modern service sector occasionally forces us to face situations in which consumer rights need to be protected. Where should the consumer contact in this case?
Consumer protection in our country is subject to strict government regulation. For example, in the Russian Federation there is a special law under the number 2300-1 of February 7, 1992 "On the protection of consumer rights." In addition, there are special institutions on the territory of the country whose sphere of responsibility is to monitor the implementation of this law. They are popularly called consumer protection centers.
Consumer Protection Centers
The control function in such an important area as the implementation of consumer rights in our country is assigned to the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, which is also abbreviated as Rospotrebnadzor. Accordingly, its regional divisions, located in the capital of each constituent entity of the Federation, are authorized bodies designed to carry out the functions of Rospotrebnadzor in the field. In addition, in most major cities there are usually private non-profit centers dealing with the same issues.
Consumer Rights Protection Centers
If you want to contact the government agency dealing with consumer protection issues with your question, first you should visit the official website of Rospotrebnadzor. Directly on the main page of the site there is a section "Territorial bodies", which is an interactive map of Russia. By left-clicking on the region you need, you will see a pop-up tab on which the website of the territorial department of the department in the selected subject of the Federation will be displayed. By going to the site, you can not only get a list of addresses of the necessary organizations in the region, but also familiarize yourself with information that may help solve your problem. However, if you just need the address of the territorial division of Rospotrebnadzor in the selected subject of the Federation, you can do it easier: by clicking on the link "Territorial bodies" on the main page of the department's website, you will be taken to a page with a list of the necessary addresses grouped by federal districts.
If you want to entrust your problem to a non-profit center for the protection of consumer rights, you can find the address you need by using search or information and reference systems with a corresponding request. However, it is worthwhile to carefully read the procedure for the provision of services by such an organization, since in some of them the consultation may turn out to be paid.
