By purchasing goods or receiving various paid services, the consumer has the right to expect that the goods will be of high quality, and the services rendered to him will not cause any complaints. In the event that he has any claims to the quality of goods or services received, he can defend his rights, relying on knowledge of the law on the protection of consumer rights.
Instructions
Step 1
Knowledge of consumer rights allows you to defend your interests in the event of complaints about the quality of goods or services provided. Moreover, based on the relevant laws, the consumer in some cases can return the product back even if it does not have any defects.
Step 2
You can get acquainted with the law on consumer protection on the Internet at many sites. For example, visit the resource "Society for the Protection of Consumer Rights" Public Control ", you can find on it not only the text of the law, but also specific advice on how to behave in a particular case. You can familiarize yourself with the text of the law on the protection of consumer rights on the website of the Consumer Union of the Russian Federation.
Step 3
As a consumer, you have the right to receive quality goods from the seller, and from the contractor for the work done in good faith. The seller, manufacturer or contractor is liable for violation of your rights in accordance with the law or the concluded contract. In the event that the agreement infringes on your rights in comparison with the rights established by law, it is invalid.
Step 4
If you purchased a product and it is out of order during the warranty period, you have the right to change it and not perform warranty repairs. You can also exchange a purchased item for a product of another brand with a corresponding recalculation of the price.
Step 5
You can even exchange or hand over a good quality product within two weeks from the date of purchase, if it “did not fit in shape, size, style, color, size or configuration” (lines from the law). The goods are obliged to accept if it "was not in use, its presentation, consumer properties, seals, factory labels, as well as a sales receipt or cashier's receipt issued to the consumer along with the specified product sold" are preserved.
