Knowing your rights is very important, because your civil rights can be violated anywhere - in the police, in a store, at a school, etc. Knowing where to go to protect consumer rights is very important, especially at the present time.
Instructions
Step 1
If you have been weighed down in the market or in a store, or you have been cheated, you should contact the Office for Combating Economic Crimes, abbreviated as UBEP. This department is located in the department of internal affairs, abbreviated as ATS.
Step 2
Have you been deceived in the store, provided a poor-quality service? In this case, a complaint should be made to the Federal Service for Supervision of Consumer Rights. Service hotline: 9-900-1000-004. You can also complain about this to the Public Reception Office on the protection of consumer rights, at the following phone number: 8 (495) 621-70-76.
Step 3
Does the police refuse to accept your statement, or, even worse, does the police officer break the law himself? In this case, you need to complain to the head of the department of internal affairs (at the district police officer), the chief of the department of internal affairs, on the territory of which the duty unit is located (at the officer of the duty department). If you are going to complain about an investigator or interrogator, then you should file a complaint with the prosecutor's office, on the territory of which the investigator or interrogator works, or with the investigative committee.
Step 4
You can also complain about police officers on the Law Enforcement Portal of the Russian Federation by sending a complaint to the Ministry of Justice of the Russian Federation, the FSB, the Federal Tax Service or the General Prosecutor's Office. The application will be considered and in case of confirmation of a violation of the law by a law enforcement officer, appropriate measures will be taken.
Step 5
Complaining about medical organizations should be made to the head physician of the organization whose employee violated your civil rights. If it does not help, write an application to the Department of Health of the city or district where the institution is located, as well as to the Office of Rospotrebnadzor.
Step 6
Complaints about schools and similar educational institutions should be directed to the director of the institution. They usually try to quickly resolve the conflict so as not to spoil the reputation of the institution. But if the director did not go to meet you and did not take any measures, then contact the Department of Education. If this time they did not meet you halfway, write a complaint to the Ministry of Education and Science of the Russian Federation, both against the school director and the Department of Education.
Step 7
You should complain about a particular bank to the Central Bank of the Russian Federation, which issues licenses to other banking institutions. The telephone number of the Central Bank of the Russian Federation is 8 (495) 950-21-90.
Step 8
An employee of the insurance company violated your rights? Then contact the Bank of Russia Financial Services Service at the following phone number: 8 (495) 664-80-60.
