Every person in modern society is a consumer. You can buy anything now: from ordinary goods to the most extraordinary services. But always, when purchasing something, a person runs the risk of receiving a product that is not at all the quality that was promised to him. Products may be spoiled, appliances may be defective, and services may be of poor quality. And, interestingly, as soon as you discover a defect in the product, the seller immediately stops smiling and generally loses all interest in you. What do you need to know to protect yourself?
The relationship between the seller and the consumer must be built according to the law on the protection of consumer rights. This is a regulatory document that details the duties and responsibilities of each of the parties to the transaction. First of all, you need to purchase it. You can buy an RFP from a bookstore or find it online. For a start, it will be helpful to read it all from cover to cover. You may not understand everything, but you will know what page you saw. In addition, you will find many relationships between articles and clauses of the law. This can help you a lot in due time.
It is impossible to single out any specific articles that should be paid attention to in the first place. Therefore, first you need to familiarize yourself with the chapters. The RFP contains 4 chapters. The first of them is devoted to general provisions. In no case should you skip this chapter while reading. It contains a lot of useful information. For example, you will learn about what rights the seller has when setting the expiration date, what responsibility he bears in case of violation of the law, what information about the product you have the right to know, etc.
The second chapter tells about the behavior of the seller and the buyer in the event that the goods turned out to be of poor quality. The terms for filing claims for defects in the goods and their correction are negotiated. And also the rights and obligations of the parties in the current situation are described in detail.
The third chapter will help you if you are having problems with a firm that provides you with any services. With this knowledge, you will be able to defend your rights and learn how to completely refuse to fulfill the contract if you do not want to have any business with the seller.
The fourth chapter is more focused on salespeople and contains the information they need. It describes in detail the relationship of government agencies and public associations with the seller.
Sellers too often take advantage of the legal illiteracy of the population, denying consumers what they have every right to do. For example, they refuse to accept a defective product back if you came without a receipt. But, having studied the RFP, you will know that the absence of a check is not a reason to reject your claims. Memorize a few of the most important articles at the moment and use them in your speech when communicating with the seller.
In addition, a buyer's corner must be organized in the store, in which the RFP, licenses and certificates of the store, and a book of complaints and suggestions should be located. Any consumer has the right to leave a record in this book and within three days a response from the store administration must be posted in it. You can also leave a written claim and meet with the administration. If you are not allowed to do this, contact the office of the consumer protection society in your city.