The consumer protection law protects his interests, in some cases allowing them to defend them in a dispute with sellers of goods or with those who provide low-quality services. But in order to exercise your rights, you need to know them.
Instructions
Step 1
By purchasing goods or receiving paid services, the consumer has the right to expect that the goods will be of high quality, and the services will meet all the requirements for them. If you have any problems, you have the right to defend your rights, relying on the law on the protection of consumer rights.
Step 2
The easiest way to understand your rights is through specific examples. So, if the purchased cell phone is out of order in a few days, you can:
- to repair it in a warranty workshop;
- replace with a similar new phone or a phone of a different brand with a surcharge or a refund of the difference in cost;
- refuse to purchase and demand a refund. A claim for termination of the sales contract must be made in writing.
Step 3
In the event that the seller refuses to fulfill your requirements, you have the right to go to court - in this case the law is on your side. In the statement of claim, you can demand a refund plus compensation in the amount of 1% of the value of the goods for each day of delay in meeting your claims. Attach a copy of the submitted contract termination claim to the application.
Step 4
You bought a part for a car (or any other technical device), but during installation it turned out that it does not fit. In this case, you have the right to return the product to the seller, since it “did not fit in shape, size, style, color, size or for other reasons” (lines from the law). Returns must be made within two weeks from the date of purchase.
Step 5
Certain requirements are imposed on the returned goods, they are described in the law as follows: you can return it if it “was not in use, its presentation, consumer properties, seals, factory labels have been preserved, and there is also a sales receipt or cashier's receipt or other confirming payment of the specified product document . In the event that the receipt has not been preserved, testimony will be required - someone must confirm that you really purchased the goods in such and such a store on such and such a date.
Step 6
Once again, pay attention to the words of the law - "did not fit in shape, size, style, color, size or for other reasons." This means that you have the right to return even an absolutely defective product within 14 days. If there is no product in the store that meets your requirements, you must get a refund.
Step 7
There are a number of non-returnable items such as fabrics, bedding, underwear, medicines, jewelry. When purchasing such goods, always carefully check their quality, completeness, etc., since you will not be able to return them.
