It is possible to return the product back to the store, even if it was originally of proper quality. It all depends on the category of the product, the date of purchase and your knowledge of consumer rights.
Preparing for return
So, you've bought an item and, for whatever reason, want to return it to the store. If less than two weeks have passed since the purchase, you are fully entitled to a refund or exchange. In this case, the reason for your decision does not matter. It could be a spoiled fish or a jacket that didn't fit you, or even just didn't like it.
When it comes to clothes and accessories, then you don't even have to explain why the thing didn't suit you or didn't like it. If there are no traces of use and washing on it, the labels and packaging are preserved, you have every right to return the money or receive another product.
As a rule, they require you to present a check to return, and often it is your lack of a check that will be the main reason for refusing to return a purchase. However, do not worry if the check is irretrievably lost - many people have the habit of throwing out such pieces of paper without leaving the store. According to the law, its absence is not a reason for refusing to return the goods. However, for personal peace of mind and anticipation of unnecessary scandals, it is better to keep the receipts, warranty coupons and other documents issued to you at checkout. With them, the return procedure is easier and more harmless for both parties.
If you paid with a card, take your passport with you and prepare the card details.
Return procedure
When you arrive at the store, you shouldn't try to return the item to the sellers. Immediately ask to invite to you the person who is responsible for such incidents. This is usually the store administrator. You will be asked for a receipt, then the goods will be checked for compliance with the reasons for the return and the general condition - marriage, packaging, labels, etc. If everything is fine, you will be offered to write an application for an exchange or refund, as well as a claim addressed to the store director. If you paid in cash, the money will be returned immediately, but if you used a bank card when paying, you will have to indicate the card details and wait from a couple of days to several weeks until the money is transferred back. In the second case, be sure to take copies of the statement and claim, so that if you still do not wait for your money to be credited to the card, you have evidence when you go to court.
What cannot be returned
Some products, unfortunately, cannot be returned, therefore, when purchasing them, you should be extremely careful about quality. These include soaps, personal care products, plants, animals, tights, underwear, medicines, periodicals, furniture, cars, and jewelry. In addition, electronics (TVs, music players, mobile phones, etc.) cannot be exchanged for money immediately during the warranty period. First, you will be asked to make repairs. If the repair is not possible, only then you can either exchange the product for another, or return the money paid for it.
