Household appliances return to the store for a variety of reasons. Someone is not satisfied with the noise emitted by the washing machine, someone found the oven cheaper and more powerful, and someone didn’t like the color of the vacuum cleaner. The sellers themselves, it seems, are not against returns, because they say they can return an item within 14 days. However, in reality, the situation is not so simple.
Instructions
Step 1
Article 25 of the Law on the Protection of Consumer Rights says that the consumer really has the right to exchange non-food products of good quality within 14 days. To do this, you need to go to the store, present a cash or sales receipt, demonstrate the safety of the presentation, seals, labels of the returned item.
Step 2
The seller must personally make sure that the item has not been used and that the original packaging has been preserved. The buyer is not obliged to explain the reasons for the return, please note this. If it turns out that the purchased item is defective or defective, immediately contact the store where the item was purchased.
Step 3
The law is on your side: you must return your money or exchange a defective item.
Moreover, the absence of a cash register or sales receipt is not a reason for refusing to return money or exchange goods. In this case, refer to the testimony.
Step 4
The situation is different with technically complex household appliances. These are electrical household machines and devices, household radio equipment, household computer equipment, photographic equipment, video equipment, electric musical instruments, electronic toys, household gas equipment and devices. A warranty period is set for such goods, which emphasizes their technical complexity.
Step 5
If the purchased product from the specified category is of proper quality, it is impossible to return it just like that, without good reason, to the store within 14 days. Equally, a refund or exchange for a similar product is impossible.
Step 6
However, if a defect or defect is found during operation, you can legally terminate the sales contract. To do this, contact the store, present the defective item or the conclusion of an independent examination, if the defect is not visible at first glance. Now the seller must return the money or replace the faulty item.
Step 7
Remember, the seller has the right to his own examination, the purpose of which is to find out the reasons for the appearance of defects. If the examination shows that there was mechanical damage to the thing or goods, through the fault of the buyer, you will be denied the satisfaction of your requirements.
