The sale of large and small household appliances today takes place in large supermarkets, special markets or stores. Home appliances are always in demand among the population. Thanks to advertising and widespread distribution of household appliances stores, its sales are growing from year to year.
Instructions
Step 1
When you spot a buyer, let him take a look around. By his actions and movements, you will most likely understand what kind of product he came to the store for. As a rule, in stores departments of small and large household appliances are separated. Washing machines and dishwashers, refrigerators, stoves, built-in appliances - all this can be attributed to large household appliances. Hair dryers, irons, vacuum cleaners, coffee makers, kettles, blenders, etc. belong to small household appliances.
Step 2
Greet the customer and offer them your services. With your appearance and behavior, you should win over the client so that he will turn to you. Start a consultation by first asking what exactly they want to buy.
Step 3
During the consultation, unobtrusively ask the buyer how much he expects when buying a particular product. At the same time, do not focus on the person's material condition, this may scare him off, or he will feel embarrassed.
Step 4
Present your product. If the buyer is interested in purchasing a particular brand, he usually looks only at it. Your task is to tell him about different manufacturers, to show all possible models in a specific price range.
Step 5
If you need to sell a certain brand of equipment, advertise it by comparing it with similar models of competitors. Take advantage of the demonstration equipment located in the sales area. Show the customer how it works. Provide him with the necessary amount of information about the product, on the basis of which he can make a choice. In the process of offering a product, do not put pressure on the client, this may alienate him.
Step 6
After the buyer has chosen a specific model, offer him accessories. For example, when buying a ceramic hob, carbon scrapers or special cleaning agents are helpful. Also offer the buyer an additional guarantee for the selected product, if provided by the rules of the store.
Step 7
Check the availability of goods in the warehouse or on the trading floor. If a display sample is for sale, give the buyer a little discount and package the item. In the case of purchasing large-sized equipment, check with the buyer whether he will use the delivery service or take it out on his own. Submit a request for delivery, if necessary. Then write out a sales receipt and escort the customer to the checkout. Don't forget to say goodbye.
