Taxi dispatcher is a demanded profession. It has its own difficulties. The main ones are a difficult work schedule, the ability to restrain negative emotions, the need to memorize a large amount of information.
The dispatcher is the face of the campaign
A dispatcher in a taxi is a link between the carrier company and the client. It is on the dispatcher that all the coherence of the work process and the profit of the company depend. By calling the taxi service, the client immediately begins to communicate with this particular employee. Being the business card of the company, the dispatcher should be liked by the client in the course of the conversation.
From the outside it seems that such work is very simple, but in fact it is not at all so. Working as a dispatcher in a taxi, you need to tune in to an irregular schedule, possible daily shifts, great nervousness when dealing with rude clients and taxi drivers. In addition, one must be responsible for the correct delivery of the customer to the address. The taxi dispatcher gets very tired during his shift.
Basic requirements for the dispatcher
In most companies, the main condition for hiring a person is a beautiful voice and good diction. This indirectly motivates the client to re-contact this company. If a person gets a good impression after talking with the dispatcher, he will more than once turn to taxi services using this phone number.
Another difficulty may present for the applicant for a dispatcher's position such a requirement as a good knowledge of the city and the geography of the area, as well as the ability to work with maps. To announce the amount of the trip, the dispatcher often has to build the future route itself and calculate its cost. If the taxi service has different tariff rates, then the dispatcher must be able to handle them correctly and, if necessary, clearly explain to the client.
A modern taxi dispatcher must have a good command of the PC and the installed service programs - this should not be a problem, since now the vast majority of people know how to use a computer. The programs are taught on the spot.
Life experience
For the dispatcher, personal qualities are important: benevolence, tactics and education. Each client who calls the taxi service must be sure that he will be helped and that his requests and wishes will be carefully listened to. Good stress resistance and the ability to find a common language in a conflict situation will also come in handy.
Thus, the difficulties of such work, first of all, include an irregular work schedule, great psychological stress, work at night or day and night.
Working as a dispatcher in a taxi has certain difficulties, but it allows you to develop many skills that can be useful in life.
