Currently, there is a system of passenger and cargo transportation in cities and towns. All firms providing such services have a dispatcher on their staff. He is the link between the customer, the driver, etc. The prestige of the enterprise as a whole often depends on him.
Monitor the delivery of passengers and cargo
For a dispatcher, one of the paramounts is the ability to communicate and the ability to organize work in such a way that people or cargo reach their destination, preferably on time and without problems. His main skill is to combine the actions of different people, to establish links between the customer and the service provider. No wonder that is why the dispatcher is called the face of the company, especially when it comes to a large enterprise.
The duties of a professional dispatcher include explaining to the client the conditions and features of the delivery of a particular cargo, calculating the travel time with an accuracy of half an hour. The dispatcher must be able to draw up a competent contract, while coordinating the actions of the customer and the contractor, that is, the driver. It is mandatory for the dispatcher to have accurate information about the route of movement of cargo or a person, when it comes to cargo or passenger taxi. The working day of a professional dispatcher ends only when the cargo or people are delivered safely to their destination.
In case of any troubles on the way, the dispatcher of the company is the first person whom the driver will notify about the problems that have arisen. The dispatcher, in turn, should help in eliminating the problem, suggesting ways to solve it.
In this regard, the pros and cons of this profession emerge. The dispatcher's working day begins early enough, often with a search for a suitable order on the Internet and the selection of a car for him. Transport should be as profitable as possible in terms of fuel consumption and capacity, so as not to waste money. But the dispatcher's working day can end both early and late, after midnight. The road is always unpredictable and fraught with various situations.
The advantage of this work is that anyone can try their hand at the dispatching path. This profession does not provide for a special education. With a certain diligence and effort, the work of a dispatcher can become a good source of income and even a profitable business.
And also for planes and trains
Often the lives of people depend on the dispatcher, or rather, on his attentiveness and responsibility. This applies to dispatchers in the field of air and rail transport. Their task is to ensure that these vehicles avoid collisions with their own kind. Therefore, work in this area can be called very risky.