The features of building a constructive business dialogue depend on the situation in which it takes place and the goals that are set for you. In any case, you need to think over the questions and answers to the interlocutor, and even more so to the auditor, in advance.
Instructions
Step 1
Nowadays, auditors are very rarely unexpected. Most often, they give advance notice of their visit or even have a schedule of arrivals - weekly or monthly. Knowing the day when the check will arrive, prepare all the necessary papers in advance and put them in a separate file.
Step 2
Flip through the prepared documents. Pay attention to questionable places in them. They can also raise questions from the auditors. Redo the documents in advance or think about what exactly you will answer. Write all the arguments on a piece of paper, provide them with additional information.
Step 3
When the auditor arrives, ask what kind of help he needs. You may need stationery - paper, pen. Or a computer with internet access. Speak politely and kindly. Both you and he perform their official duties, where there is no place for emotions.
Step 4
Ask the auditor if your presence is needed. Perhaps he can do it on his own. When leaving, be sure to leave your contact phone number - mobile and work, so that the auditor can always contact you.
Step 5
If the auditor has questions, answer them clearly, without deviating from the topic. Nobody needs superfluous details. In addition, additional information may trigger a new check, which will drag on for a long time.
Step 6
When speaking with the auditor, pay attention to the questions he asks. What interests him more and what raises doubts. Prepare documents for your next visit based on the information received.
Step 7
If you are unable to answer the auditor's question, contact your supervisor. Or ask for time to prepare information. In no case should you say “I don’t know” to the auditor. This can create uncertainty about your competence.
Step 8
In a conversation, try not to use specific terms related to, for example, production, which may not be familiar to the auditor. Or decode them immediately.
Step 9
Remain calm and helpful, and answer questions clearly. Then you will build a constructive dialogue and create a foundation of benevolent mutually beneficial relations for the future.
