Performing any kind of work for clients, many professionals experience difficulties when they understand that the client needs to be satisfied - and they do not know the ways of this satisfaction. Sometimes it happens that even the highest quality work leaves the client dissatisfied, so any professional should know the rules for communicating with clients, which dispose them to the performers of the work, which means they have a positive reaction to the completed order.
Instructions
Step 1
When signing a contract with a client, show genuine joy. Your positive attitude towards cooperation will be passed on to the client, and he, willy-nilly, will also form a positive attitude towards future work. Translate the good mood of the client in the direction that you need - that is, in a constructive and rational discussion of the future project.
Step 2
In the process of completing the work, always inform your customer about how the work on his order is progressing. Think over the ways of notification in advance and discuss them with the client, choosing those methods that are most convenient for him (this can be a phone call, email, and so on).
Step 3
The concept may need to be slightly changed during the work, and this should also be discussed with the client. All changes in the project should be made in accordance with his wishes - this will reduce the risk that the client will end up being dissatisfied.
Step 4
Listen carefully to what emotions the client is experiencing, how he reacts to what you say about the current work process. Mirror these emotions so that the client has a sense of being mentally connected with you.
Step 5
Knowing the temperament of your customer, report certain news, including in your behavior and in your voice at least 10% of the reactions typical of the customer. If there was a mistake in the project, or you are late in completing the work on time, show the client that you are genuinely upset so that he has a desire to reassure you - then you do not have to reassure the client.
Step 6
If the customer makes changes to the project, even if they are complex, do not show your uncertainty - let the customer feel that you understand everything and that you do not have any difficulties with his assignment. When making a promise to a client, make sure you understand it correctly, and then don't forget to keep the promise.
Step 7
At least sometimes try to fulfill the promised in excess - for example, to hand over the work earlier than it was agreed. Focus the client's attention on what you have achieved at work.
Step 8
Also solve problems ahead of schedule or clearly on time, having previously exaggerated their scale and scope of consequences in front of the client, so that the result of the work done seems to the client more serious and difficult.
