The ability to negotiate with partners is highly valued in the business community. If you cannot adequately respond to the words of the interlocutor, then you do not know how to use the tools necessary to adequately respond to verbal strikes. Resourcefulness in a situation of verbal pressure is comparable to a Colt pulled out in time during a firefight. It manifests itself in quick reactions, bold, accurate lines, appropriately inserted after the attack. And you can learn resourcefulness, if you have a desire.
Instructions
Step 1
Conducting a discussion about your report or presentation can follow a constructive and destructive path: - constructive behavior, which is aimed at resuming a discussion that will lead to the result you expect; - word firefight, which promotes the establishment of concrete relationships, but destroys communication links.
Step 2
The constructive way is preferred. He stops the escalation of the situation with the help of the cascade technique of stopping the departure from the topic. Actually, in such conditions, when you are being attacked, your main task is to return the conversation to a business course in such a way that both parties are interested in its positive outcome. And to do this, always react on a subject, emotional and meta level.
Step 3
At the moment when the discussion turns into confrontation, which calls into question your competence, you need to apply the method of ending the confrontation at the subject level. This method involves a painless, persistent return to the subject of the topic. Use the “rule of three Ts”: Touch - Turn - Talk. Touch (touch, touch) involves assessing the topic of the ongoing conversation in terms of the purpose for which the conversation was started. Turn (to turn, deepen) - return to the main topic of the conversation. Talk (to speak) - involves the development of the conversation in the main key, without departing from the main topic.
Step 4
Using this method, you will be able to take the palm in the conversation into your own hands, and therefore gain control over the situation. Unswervingly following your position, you will be able to stop any squabbles and attempts by your interlocutors to insert barbs regarding your professionalism and the competence of others. At the same time, you keep the conversation in a calm direction, without going beyond the bounds of politeness, you answer the questions that are asked to you, but only those that will help to continue the discussion in a constructive manner.
Step 5
Formulate your answers in a positive way: forget about "no" and "not". Be categorical in your statements, that is, not "thanks to this we will be able to", but "only in this way will we achieve." Don't repeat negative questions. If you are asked an inappropriate question, respond to it by clarifying, but not answering, and then immediately reach out to the audience. Bring the question to the area of theoretical knowledge, inappropriate in your conversation: "This is a theoretical question, but if we proceed from our practice …" Readdress unsubstantiated statements to other participants in the conversation: "This question is legitimate, ask it to someone."
