A bad purchase naturally creates a lot of problems, but none of us is immune from such a case. And often, when purchasing something from small household appliances, especially considering where all this is now produced in myriad quantities, we are faced with an outright marriage or flaws. Sometimes these defects immediately make themselves felt, and sometimes after a while. In any case, the current legislation of the Russian Federation allows you to return such a product, for this you need to perform several mandatory steps.
Instructions
Step 1
To begin with, you should know that the Law is on your side and you can safely go to the store to return the defective product. But keep in mind that according to Art. 25 of the "Consumer Protection Law" you can do this within fourteen days. And if the marriage was detected after this period, you will have to contact the trading company where the ill-fated kettle was purchased with a claim and put forward certain requirements. This can be a refund of money paid for the product, replacement for a similar model, repair or payment for repair.
In any case, you should prepare to return the kettle to the retailer and the next step is to file a claim.
Step 2
In any case, you should prepare to return the kettle to the retailer and the next step is to file a claim. File your claim in simple writing, but following generally accepted rules.
To do this, in the upper right corner, write the details of the addressee (trading organization) and your own surname, name and patronymic, place of residence and contact phone number for communication. In the center of the sheet, write the name of the document "Claim" and immediately below it, briefly the essence of the question.
Next, describe in detail the circumstances of the purchase of the kettle (when and where), the identified defects and inform your demand (return, exchange or repair). Be sure to indicate the period that you give the administration to resolve your issue. Sign the document, date it and do not forget to attach copies of your receipt and warranty (if any).
Step 3
The next step is to visit the outlet where you purchased the household appliance. Contact the administrator on duty or any other store employee to resolve your issue. It is quite possible that you will receive a kettle without a long explanation. Otherwise, you will have to use a prepared claim. And now you will have to wait for the decision of the store management. But here, too, be careful and do not let your question be postponed indefinitely.
Step 4
If, within the period specified by you, the trading organization has not contacted you for the peaceful resolution of the disputed issue, you have the right to contact Rospotrebnadzor and the Society for the Protection of Consumer Rights for help. These organizations are designed to protect your interests and, as a rule, their intervention allows you to achieve a positive solution to the issue, without bringing the matter to court.
