The seller-consultant is rightfully the primary link with the client of many trade organizations. He is the face of the company, the first person a potential buyer sees. Therefore, it is worthwhile to understand in more detail what the sales assistant needs to know.
First, you need to pay attention to the appearance. The sales assistant should know that the first impression of a person is stronger than any other. Therefore, his appearance must be flawless. Shoes, uniforms or suits should be clean and ironed, then pay attention to speech. She must be competent, without speech errors and words - "parasites". You should be no less careful when writing. Handwriting should be at least legible and free of grammatical errors. It can be a nice little thing to have a spare pen with you in case the client needs it. The manner in which the sales assistant communicates with the client is no less important. His speech should be balanced, clear, calm and clear. You can't interrupt the client, you should listen to him to the end, find out all his wishes and opinions. In the process of communication, you should not be distracted from the client. In this case, he will have the confidence that this particular company needs him and in no case will he leave. The sales assistant must be well-groomed. The head should always be washed, nails trimmed, body washed. Anyone will appreciate the presence of a clean and tidy consultant nearby. You can win over a potential client with the help of the "active listener" technique. Its essence lies in the fact that the consultant can not only listen carefully to the client, but also during his monologue insert words such as: "Of course!", "Of course.", While you can nod slightly, indirectly urging the client to develop his thought further … With the experience of such words or gestures, a fair amount can accumulate. When writing a resume for the position of "salesperson-consultant", you need to convince the employer that he is well versed in exactly the area in which the firm of the potential employer works. Specialized education and work experience in a similar position or field is of great importance. It is worth mentioning a hobby if it is directly or indirectly related to the desired position.
