According to the law "On Protection of Consumer Rights", the buyer has the right to return a defective product to the seller. For this, a claim is drawn up, to which the purchase is attached, as well as the documentation issued by the store upon purchase. Subject to the norms of the law, the goods are replaced or the money paid for it is returned, for which 10 days are allotted. Otherwise, you may go to court.
Necessary
- - Law on Consumer Protection";
- - claim form;
- - product;
- - product documentation;
- - a receipt for the goods;
- - warranty card for the goods;
- - details of the store;
- - the form of the statement of claim;
- - a receipt for payment of the examination (if it was carried out by the buyer).
Instructions
Step 1
If you find a breakage, other defect in the product, return the purchase to the store where you purchased it. But first, check the list of products that cannot be returned. For example, animals and plants, personal care products, beauty products, and so on.
Step 2
Please note that if you wish to return a technically complex product, be sure to operate this type of product in accordance with the operating rules that are attached to the technical documentation. The law "On Protection of Consumer Rights" stipulates the following.
Step 3
The buyer has the right to replace the goods in the event that he did not suit him in style, color, other organoleptic characteristics. You need to contact the store within 14 days from the date of purchase, in other cases - during the warranty period. In most cases, the warranty for a technically complex product ranges from one to three years. An additional one can now be purchased, which extends the basic warranty.
Step 4
Write a claim addressed to the store director. Indicate in the document your personal data, as well as the address of the place of residence, telephone. In the substantive part of the claim, enter the date when the product was purchased, the name of the product. Indicate the date of detection of the defect, breakdown, describe their essence.
Step 5
Please indicate what you would like to receive after reviewing your claim. Please note that the seller is obliged to replace the product with a similar one or refund the amount paid for it. Use copies of product documentation, receipts (sales receipts, cash registers), and a warranty card as an attachment to your claim. Give the documents to the seller. Ask to put a mark of acceptance on one copy, and leave the other in the store.
Step 6
If you refuse to accept the claim and the goods, send the documents to the seller's address by mail. Requests for product replacement or refund must be satisfied within 10 days. If you have returned a technically complex product, then in accordance with the Law "On Protection of Consumer Rights", an examination is assigned to this product. A period of up to 45 days is allotted for it. If the seller refuses to check, do it yourself. The money spent on it must be reimbursed by the store where the product was purchased. To do this, it is enough to submit a check for the payment of the examination.
Step 7
If after that the seller categorically refuses to return your money or replace the product, go to court. Draw up a statement of claim, to which attach all the documentation for the product, including a receipt for the payment of the examination (when conducting a self-examination). After the litigation, the seller will be required to reimburse the costs you incurred, including forfeit.
