Working as a hotel administrator is very interesting and responsible. The administrator is a representative of the organization, and the attitude of clients to the hotel as a whole depends on his work. How to get a job like this? You need to write your resume correctly and prepare well for the interview. What should you pay special attention to?
Necessary
Summary
Instructions
Step 1
Indicate what professional education you have. If you do not have work experience, your education must be at least professional secondary, but if you have primary education, then work experience in your specialty must be at least two years.
Step 2
Review the applicable hospitality regulations and include this on your resume. You should also be familiar with the Rules for the provision of hotel services in the Russian Federation, have an idea of the rules and methods of organizing the customer service process.
Step 3
Be sure to write on your resume that you know the ethics and psychology of customer service. Express your willingness to study the management structure of the hotel and the necessary house rules. Read the rules and regulations for health, safety and fire protection in hotels. Mark this on your resume.
Step 4
Be ready to serve clients efficiently and culturally, to create comfortable conditions for them. Tell them that you are ready to exercise proper control over the preparation of hotel rooms for the reception of visitors, to monitor the cleanliness, to ensure the organization of a regular change of linen, to monitor the safety of hotel property.
Step 5
Note that you are aware of responsibilities such as informing residents about additional services, accepting them for implementation, and monitoring performance. Write what programs you need to extract and execute documents.
Step 6
Tell us about your organizational skills, because you will have to control the execution of all the instructions of the managers by the employees, to monitor the observance of discipline, the implementation of all labor protection and safety rules. Be prepared for the fact that you will have to resolve conflicts that arise in the organization of customer service and address their claims.
Step 7
Once you've written your resume and sent it out to various organizations, prepare for a face-to-face interview. On it you will have to answer all the necessary questions and confirm that everything you write is true.
