The administrator is the face of the hotel, because it is with him that the client communicates first of all upon check-in, as well as throughout the entire stay. But this communication does not end with the administrator's duties.
The face of the hotel
Making a good impression on customers is one of the top priorities for an administrator. Therefore, a person applying for this position must have good stress resistance, because clients are different. And you have to communicate with them often: the administrator meets future guests, explains to them the rules of staying at the hotel, settles them into rooms, gives and receives the keys to the rooms, answers all questions that arise, and also listens to complaints. A good administrator is also a bit of a psychologist, he knows how to draw up a psychological portrait of the client and understand how to communicate with him in the most effective way.
The ideal administrator is always smiling, polite and infinitely kind, but in some cases he must also be convincing and be able to insist on his own - when it comes to compliance with hotel rules. This is also useful in the event of non-standard or conflict situations - the administrator will have to resolve them.
A pleasant appearance should be combined with a pleasant voice - the administrator will have to communicate with potential clients by phone. A good memory and competent speech will be useful: for each client it will be necessary to repeat the prices, advantages and features of the hotel, the rules of residence.
Other responsibilities
In addition to all this, the administrator is responsible for the correspondence of the hotel and supervises the work of other employees. Here, attentiveness and organizational skills come in handy, as well as self-discipline - especially if the hotel is large.
Knowledge of a PC often appears in the requirements for applicants for the position of administrator - after all, all documentation is now conducted on a computer, and knowledge of foreign languages, especially when it comes to large high-class hotels in large cities - foreign tourists can settle here. English is a priority, but the more languages the administrator knows, the better.
It would be nice to know the city: it is from the administrator that visitors most often ask about local attractions, cultural institutions, ask for advice on leisure activities and the route of the walk. The addresses of the nearest branches of banks, catering places will always come in handy. It will also be useful to keep on hand the numbers of taxis and other services that you may need (delivery restaurants, etc.).
The administrator is calculating with clients, so the cashier's skills - attentiveness, the ability to quickly count in the mind, are also very useful.
