Returning an item to a store can be tricky. It seems that most stores are on the buyer's side, they promise that the goods can be exchanged or returned, but in fact it often turns out that for one reason or another the seller is trying to refuse. What is needed to really return the product to the store if it did not fit or turned out to be of inadequate quality or for some other reason? Returning an item is not that difficult, but you have to be persistent if the seller starts looking for reasons to refuse.
Theoretical preparation
The first step is to remember that you can return the product only if no more than two weeks have passed since the date of purchase (not counting for the purchase), and if this product is subject to return. There is a specific list of items that cannot be returned, such as medicines.
Further, you need, of course, to understand that goods of proper quality cannot be returned. If the product is not spoiled and everything is in order with it, then it can only be exchanged for a similar one - but of a different color, size, configuration, etc.
If you want to return the product to the store and exchange it for another, you need to pay attention to the fact that it retains the labels. Also, if the thing looks like it was used: for example, if the blouse is clearly worn, then it may not be accepted back. And, of course, you need to keep the purchase receipt, otherwise there will be nothing to prove that the item was purchased in this particular store. But if there is no check, then the law provides for the possibility of using evidence.
It happens that the thing that you want to receive in exchange for what you bought is not in the store. In this case, you can either wait until it is brought, or demand a refund.
Life practice
In addition to theoretical points, I would like to analyze specific examples from life. If you are confident that you are right, you can persistently demand a return or exchange, even if the seller is confidently trying to give some reason for refusal. Consider what excuses are:
“So, well, today is Sunday. I’m sorry, but we don’t accept items on weekends.” It is clear that there may be such rules in the store, but they are not consistent with the law. You can, of course, come here on another day. If you come again, there is no time, then you should insist on your own. You can ask for a complaint book, invite a senior salesperson or store manager, show the consumer protection law (every store has one). In general, if a store is open on weekends, then it must accept returns as well.
"Sorry, but my computer is frozen, I cannot print the required application form." (Write by hand.) “I apologize, but there is no money at the cash desk to make you a refund” “The connection with the bank is not established, so a refund to the card is not possible.” All these excuses end with a request to come another day. Perhaps, if you come on another day, then everything will work out, but most often this is just an excuse. Since there are only two weeks for a refund, then if you wait for time, you can wait for the law to go over to the seller's side. After 14 days, it will no longer be possible to return the product.
The most important thing is to insist, then the money will be returned or the goods will be exchanged. The seller can be understood, he defends his earnings, although sometimes in a not entirely honest way.
