When using any equipment, software or Internet resource, problems may arise, for the solution of which you will need to contact the technical support service. In order to receive timely assistance, it is necessary to send a request letter to specialists with a detailed and specific statement of the situation that has arisen.
It is necessary
- -computer or communicator;
- - internet connection.
Instructions
Step 1
Read the help files carefully, especially the Frequently Asked Questions (FAQ or FAQ) section, and also visit the user forum of this program or site, if there is one. It is quite possible that the problem you have encountered is typical, and the ways to solve it have already been described in detail. Thus, you can save both your time (you do not have to wait for a response from the support service) and the time of the service staff (they do not have to enter into unnecessary correspondence). If the information indicated there did not help you, send your request.
Step 2
Use a special request form to contact support. Fill in all fields of this form in strict accordance with the specified requirements. If there is no special form, send the letter using regular e-mail (you can also use ISQ or Skype, if such contacts are indicated). In the title (subject) of the letter, briefly state the essence of the problem For example: “I cannot enter my personal account” or “The program crashed when an additional module was connected”.
Step 3
Indicate in the text of the letter the technical characteristics of the equipment used. To solve many problems with the operation of Internet applications (for example, with logging into an account or sending messages on the forum), it will be enough to indicate information about the operating system and browser used. In cases of problems with the use of installed programs and additional equipment, also describe the characteristics of the processor, video card, sound card, the amount of RAM, a description of the connected devices (monitor, modem, printer, etc.)
Step 4
Describe your problem in detail. If possible, remember and list in detail all the actions that you performed before the problem occurred (the error message appeared, etc.) in chronological order according to the principle: your action is the result obtained. For example: "After clicking on the" Login "button, a pop-up window appears with the error message 666. Repeated attempts to restart the computer and change the Firefox browser to Opera did not fix the problem …"
Step 5
If possible, illustrate the problem that has arisen visually using screenshots (screenshots). Screenshots can be taken using special programs (they are freely available on the Internet), or using the usual Print Screen key on your computer keyboard. After pressing this key, the image that is currently displayed on your monitor will be copied to the clipboard.
Step 6
Start the Paint program from the standard Windows package (Start menu - All Programs - Accessories). After starting the program, press the key combination Ctrl + V and save the resulting image by selecting the "Save As" item in the menu. Give any name, and choose the format JPEG or PNG.
Step 7
Attach the received file as an attachment to the letter, or mark it up on a resource that allows you to view images in the public domain (for example, on Radical-Photo). In this case, do not forget to include in the text of the letter a link to the page with the screenshot.
Step 8
If necessary, indicate your contact information, full name, or your registered username (nickname) and send a letter.
