Many buyers at least once in their lives think about the question: how can they get back the money given for the goods? These questions visit us both before the purchase and after - in case of damage to the goods or other reasons. And only a few know in detail and in detail the whole process of refunding money, using their legal rights of a consumer. Although the new law adopted this year protects these rights as fully as possible.
Instructions
Step 1
So, according to the new law, the buyer has the right to change a product that is technically complex (for example, a computer) if the product was found to be deficient within 15 days. And it doesn't matter whether a significant flaw is found or not.
Step 2
If the goods were purchased on credit, and then defects were found in the goods, the trade organization is obliged to return not only the money for the goods, but also all the interest paid on the loan, including the monthly loan service fee. Also, the loan agreement must contain all the information about the loan and in the most accessible form, especially those points where the total amount of loan payments is indicated.
Step 3
Changes have also taken place in the area related to the process of eliminating product defects. Previously, the seller could delay the process for an infinite number of days, taking advantage of the fact that parts for the product are delivered for several months. Now, whatever the technological requirements for the elimination of defects, and whatever the delivery time of spare parts, the period for the repair of the goods cannot be more than 45 days. Otherwise, the seller is obliged to pay for each day of delay 1% of the penalty of the total value of the goods.
Step 4
Another innovation was the consumer's right to file claims against the importer if the seller disappeared from the country for unknown reasons. Importing organizations are obliged to respond to all claims sent by consumers regarding defective goods.
Step 5
Additional rights include the right to receive all available information about the product, including the study of instructions and other documents that indicate the technical characteristics of the product, as well as the right to request an independent examination of the defect of the product if the consumer does not agree with the conclusion of the service organization. The main thing is that the buyer should not be lazy in studying the consumer's own rights and familiarize himself with all the points that will help him to legally return the money for the goods.
