The security of the store consists in monitoring the safety of goods on the shelves, monitoring the store employees, ensuring the safety of customers, their free entry and exit from the store. Such actions of the guards in relation to the buyer, such as the requirement to show the contents of personal packages, withholding by force, insults, accusations - are violations of legal rights, and a person can sue an unscrupulous store employee.
Buyers of supermarkets and small stores often ask themselves what actions the guards of the stores have the right to do?
You need to know that the uniform of the guards does not give them any authority, since they are not law enforcement officers.
The main task of store guards is to monitor customers directly or through monitors. If violations are identified, they must call the police.
Security guards working in retail chains can be divided into two types: security guards of private security companies - they are responsible for the safety of employees and customers; security guards who are responsible only for the safety of goods on the shelves.
Powers and responsibilities of security guards
The duties of the guards include monitoring the safety of goods, as well as personnel and customers. They must provide unhindered entry and exit from the sales areas of the store, organize video surveillance.
Supervision of the fire safety system is the responsibility of the security guards. All keys to the premises should be kept in designated places under the supervision of security personnel.
Security guards are required to come to work 15 minutes before the start of the shift, while they are required to look neat.
Security guards on duty have the right to inspect the bags and packages of staff after work, in order to avoid theft of goods from the store. They must exercise control over the import and export of goods in order to prevent theft by loaders or drivers.
Security guards are prohibited
Security guards are prohibited from going to work drunk, reading literature or gambling in the workplace. It is also forbidden to transfer the security of the premises to other people.
Security guards do not have the right to rummage through other people's bags or things, to grab customers by the hands. They are prohibited from using special equipment, swearing in front of customers, accusing or threatening.
If a security officer violated one of these rules, then you have the right to seek help from a police officer, while it is better that you have witnesses to the situation. Both police and security officers are required to provide you with their IDs.
For moral damage caused, you can go to court. The claim must be filed at the place of residence. And in this case, you need to attach the testimony of witnesses to the case for a positive result.
