Unfortunately, cases of low-quality products being sold in shops and supermarkets have recently become more frequent. Therefore, it is very important to take your groceries seriously. Quite often, you can see an ad at the checkout, which says that products purchased in the store cannot be returned. It should be noted right away that such an ad is illegal. In the case of buying spoiled products, the buyer can always return the products to the store. But quite often, returning products is a very difficult and time-consuming process. Therefore, it is important to know the basic rules for returning spoiled products to the store.
What products can be returned?
To begin with, it should be noted that only really spoiled products can be returned to the store. For example, smelly meat or sour milk. Product can only be returned within its expiration date. The expiration date is always indicated on the product packaging. If a product has expired even a few hours before arriving at the store, it will still not be possible to return the product. It is quite another matter if the product was purchased with an expired expiration date.
If the product was purchased at a discount and under a special offer, then the buyer still has the right to return the defective product to the store. The buyer does not have the right to demand money only if the seller has warned about the defect in advance. For example, if the product was on sale at a discount because its packaging is dented. In this case, you cannot demand a refund.
If the buyer bought a damaged product, he has the right to:
- ask to replace the spoiled product with a quality one;
- ask to replace the damaged product with the same product of a different brand, in which case the cashier will have to recalculate the purchase.
If the buyer sees some flaws in the product, but he still wants to buy it, then he has the right to a discount.
The buyer can request a refund for a defective product.
How do I return a damaged product?
In order to return the damaged product to the store, you will need to present a receipt. In this case, the issue is resolved very quickly and easily. If the receipt is not preserved, the buyer will need to find witnesses or other substantial evidence that the product was purchased at that particular store. In this case, one should not rely on surveillance cameras. If all this is not there, then it will most likely be impossible to return the spoiled product to the store.
If even after presenting all the evidence, the store still does not make concessions to the buyer, then in this case the client can go with low-quality products directly to the office of Rospotrebnadzor of the city in which the store is located. There, the already spoiled product will be submitted for examination. And if it is nevertheless proved that the product is of poor quality, this case will already go to court and the guilty store will be punished. In this case, quite often the store is ready to satisfy all the requirements of the buyer, since, for example, returning money for spoiled meat is much easier than paying a huge fine for selling low-quality products.
