First impressions are always important for establishing business contacts, especially if cooperation begins with a telephone conversation. To prevent the beginning of a business conversation from getting crumpled, it is necessary to observe several rules of telephone etiquette.
Take care of background sounds. Making an important call while on a noisy street or on public transport is not the best solution. The interlocutor will not hear you, but the roar of cars, as a result of which the conversation will turn into a series of constant questions and clarifications. Find a quiet courtyard or postpone the call until you get to home or work.
Introduce yourself. Do not forget to clearly pronounce your first name, last name and the name of the company you work for, even if you have already called this number. If this is your first call, you need to say your last name several times so that the interlocutor hears it correctly. So that it doesn't sound too intrusive, introduce yourself immediately by your last name, and then repeat it, adding your full name.
Make sure you get through to the right place and talk to the person with whom you planned. Wait until the interlocutor introduces himself, or specify the company name, name, surname and position of the employee who answered the phone yourself. In the future, address the interlocutor by name, even if you are talking only with the secretary.
Check if it is convenient for the other person to speak at the moment. It is better to know immediately how ready the other person is for the conversation than not to be interrupted in the middle of the conversation. If you are asked to call back later, please check when it will be convenient. It is best to say an affirmative phrase with interrogative intonation. For example: "Will I call you back in 20 minutes?" Do not ask the interlocutor to call back on their own, if he does not offer it himself.
Provide the purpose of your call. Try not to use long sentences, confusing constructions. Each sentence should contain only one thought. Be short, clear and only to the point. The other person will appreciate that you are saving their time. When worried, many people speed up the tempo of their speech. Try to avoid this. You should speak calmly and slowly enough so that the other person can insert the word into the flow of your speech. You should not speak monotonously: put down all the logical stress in your mind, highlight especially important phrases in your voice.