Today, every person has the opportunity to earn additional income. Call center operators are recruited in many cities of Russia, and sometimes you can earn money without even leaving your home.
Features of work in a call center
The call center usually works in two shifts: during the day, there are specialists in the office who work full time, and in the evening those who spend only a few hours at this work leave. Each shift has its own leader and its own work plan. Employees call a specific customer base offering products or services. Sometimes you don't need to sell, you just need to find out a few answers to questions or inquire about the quality of a service. Tasks are different.
The call center can be located within a specific organization or work with different customers. For example, such services are available in banks, social institutions, advertising companies. In the first case, you have to constantly talk about the same services, ask the same questions. If the customers change, the dialogue also undergoes changes.
Each employee of the call center is given a script, this is a list of possible answers and objections. Most consumer phrases can be guessed, and if they are answered correctly, the chance to sell something increases. The employee does not need to come up with something, he just needs to repeat certain phrases.
The work is paid by the hour and by the number of orders. Bonuses are provided for fulfilling the plan. Usually, bosses encourage employees in every possible way to improve performance. The advantage of this job is that you can be employed 1-2 hours a day.
Pros of working in a call center
- The work schedule is selected individually. You can choose your own mode of visiting the office.
- With big sales, the ability to convince people, you can make good money.
- In the process, communication skills increase, a person ceases to be afraid with strangers.
- There is an opportunity for career growth, you can grow to the head of a call center in a few months.
Cons of working in a call center
- Work involves a lot of rejections. This creates a stressful situation.
- Sometimes you have to offer products that do not evoke sympathy.
- You cannot show your emotions, even in a bad mood, it is forbidden to raise your voice when communicating.
- Clients are sometimes rude, this happens often.
- The salary of a call center employee is not large; in the absence of sales, the salary will not be significant.
Call center agents rarely work in this position for more than a year, and the turnover in this position is significant. But this is a great opportunity to earn additional income.
