A claim is a written appeal to the organization (or its employees), where the applicant describes the situation as a result of which the violation of his rights occurred, as well as the requirement to eliminate the violations. Writing a claim is an out-of-court way to resolve a dispute that has arisen. It is widespread in the consumer market, in the settlement of disputes between sellers and buyers on the replacement, repair of a sold product.
Instructions
Step 1
A claim is made in the same way as a complaint. It should contain in its content a detailed description of the situation in which the violations of rights occurred, as well as a requirement to take measures aimed at eliminating them, to find the perpetrators and apply punishment to them. It must be in writing and signed by the person who drew it up (the applicant).
Step 2
The claim is handed over to the head of the body to which it is written by submitting it to the secretariat or the office of the organization. The moment of its transmission must be recorded in the journal of incoming correspondence. The applicant, in turn, receives a coupon, which will indicate the name and position of the person who accepted the claim, the date of its receipt. If the organization does not provide for such a registration procedure, then the person accepting the claim is obliged to make notes of acceptance on its copy, which remains with the applicant. Such an inscription on the copy will be considered proof of its delivery.
Step 3
It is desirable that witnesses be present when the claim is filed (if possible, not relatives, so that they can subsequently be summoned to court, if necessary). Witnesses are needed so that if you refuse to accept a claim, you can draw up an act about it, i.e. a document confirming the fact of refusal to accept it. Witnesses must put their signatures on it. Then you need to make a copy of it, attach a copy of the claim to it, go to the post office and send it all by registered mail with notification (do not forget to make an inventory of the attachment). The letter of service sent to you will be evidence of service of the claim if the case comes to trial.
