In cases where the money on the account ends unreasonably earlier than provided for by the tariff plan, it is worth considering. Most likely, you have a mobile subscription connected, and perhaps more than one. After all, the user of a mobile connection does not always know about their connection, but the money as a result of this still continues to be debited. It is possible to return illegally debited funds, for this you need to pay attention to the following points.
According to the current Russian legislation, for all connected paid (content) services, the explicit consent of the subscriber must be obtained. To receive which, the telecom operator is obliged to provide the subscriber with information about the relevant services and tariffs. Changes in the list of services provided to the subscriber must be accompanied by short text messages sent to the subscriber by the mobile operator. Otherwise, such services are not subject to payment.
But in practice, big problems arise. Often, subscribers find out that they have subscribed to paid subscriptions only after a few months or even six months, when hundreds and even thousands of rubles have already been spent. The issue of the use of mobile devices by children is especially acute. One wrong click and the money is smoothly transferred to the subscription operator, and possibly to another account.
To avoid aggravating the situation, it is advisable to understand as early as possible that a paid subscription was connected. To do this, you should look at such information in your personal account (if you have it connected), or call the corresponding short number (for example, Beeline has * 110 * 09 #). You can also contact the contact center of your operator with a passport and find out directly in his office.
Remember: even though the subscriber has given his consent, at his first request, the mobile operator is obliged to block all paid and advertising services connected to the phone number.
In order to recover money spent on illegally connected mobile subscriptions, you should first contact your mobile operator verbally. In most cases, this situation is immediately resolved in favor of the subscriber, the money goes back to his account.
In this case, the subscriber must not only point to the Law of the Russian Federation "On Protection of Consumer Rights", the Law of the Russian Federation "On Communications", the Civil Code of the Russian Federation and other regulatory legal acts, but also explain to the mobile operator in an intelligible language, and it is also advisable to refer to possible existing evidence that he did not give his real consent to the connection of such a service. If he really understood everything, agreed, and then, after some time after using it, decided to change his mind because he was tired of it, etc., then, accordingly, from the moment of its disconnection, he stops paying for it provision.
If oral negotiations do not lead to the achievement of an effective result for the subscriber, then he has the right to write a claim to the mobile operator. In addition, he can also file a complaint with Rospotrebnadzor, Roskomnadzor, the Federal Antimonopoly Service, etc. And go to court to protect your rights both independently and using the services of a qualified lawyer.
