If you don't like the phone, you can return it to the store. Sellers are more willing to make a deal when the buyer agrees to exchange it for a new model with or without surcharge. The refund procedure takes place through a written appeal to the store management.
The law provides that the buyer can return the phone, if he did not like it, within two weeks, excluding the day of purchase. The main condition is that its presentation and performance must be preserved.
Difficulties
Sellers often refuse requests to exchange a phone or return money, citing the fact that the subject of the transaction refers to technically complex goods. However, modern smartphones are officially recognized as portable transmitting stations.
If in doubt, you can show the seller a list of technically complex goods. It contains "Telephones and consumer electronics". However, a telephone set is understood to mean more complex structures. This is confirmed by a letter from Rospotrebnadzor "On the exchange of cell phones". It also says that a refund is possible only if the store does not have a model that suits the buyer.
What if the seller refuses to take the phone back?
Most often, large stores do not go into conflict with customers, so it is easier to negotiate in them without litigation. If you refuse, you should write a claim to the name of the store manager. It indicates:
- personal and contact information of the buyer;
- full name of the product (including model, article, color);
- formulated requirements;
- cause;
- date of appeal and signature.
It is advisable to attach a copy of the sales receipt to the claim. The store must respond to the appeal within 10 days. In case of refusal, you can contact Rospotrebnadzor. Usually this authority makes a decision in favor of the buyer. If the answer is negative, it remains to file an application with the court. In this case, the store will be brought to administrative responsibility, but you need to be prepared for the fact that judicial red tape usually takes a lot of time.
If more than 14 days have passed
After 15 days, the refund becomes more difficult. During the warranty period, you can return your money only if a defect was identified, and during the repair at the service center the established deadlines were not observed.
When exchanging or refunding money, you need to provide not only the phone itself, but also a complete set with the components of the device, as well as a warranty card. All instructions, earbuds, headset must be in place. With shortcomings in the configuration, there is a high probability of getting a refusal.
