Complaints about poor-quality manicure done in a beauty salon are not uncommon. We pay money for this, but not only that, there is no result, but it is also negative. After all, there were cases when the manicure was washed off to meat. What to do in such cases?
As soon as you find that the manicure is of poor quality, you must immediately express your dissatisfaction. Indeed, according to the Law on the Protection of Consumer Rights, they are obliged to provide a service of high quality. Therefore, you have the right to ask to eliminate the deficiencies, fully reimburse all losses, demand a discount or not pay for this service.
Regarding compensation for non-pecuniary damage, it is important to take into account that if it is compensated out of court, then usually the amount recovered is significantly underestimated. If the beauty salon does not agree with the claims made, you can warn them that you will make a claim and go to court to protect your rights. For beauty salons, reputation is very important, so they often recover losses out of court.
The main thing is to save all possible evidence: photos, videos (usually there are video cameras in beauty salons), receipts, receipts, etc. If you are making an audio recording on a dictaphone, then it is advisable to warn about the recording so that in the future there will be no problems with admission as evidence in court. It is important to save photographs on the same material medium on which they were taken (phone, camera, etc.). Be sure to ask for a check or receipt for the service provided, so that it is easier to prove the fact that the service was of poor quality.
In case of refusal, you can send a claim to the beauty salon to the tax office. Also, the beauty salon has quality guarantees that can be seen in the public domain, for example, in a frame on the wall of this institution. You can directly file a complaint with Rospotrebnazor, and if there are violations by criminal law, you can contact the police or the prosecutor's office. In case of harm to health, you should definitely go to see a doctor.
Do not be afraid to fight for your rights! It's in your best interest!
