It is the way human society is arranged that everyone must abide by certain laws and fulfill duties. However, many people prefer not to remember this, especially when they occupy certain positions. That is why in civil society it is necessary not only to respect the rights of others, but also to remember about our own, demanding their strict implementation.
Instructions
Step 1
As soon as problems arise when communicating with officials, immediately look for information that relates specifically to your question. The best place to start is by looking for laws that govern such things. If the issue is related to housing, the Housing Code will help, taxes - Tax, land - Land, etc.
Step 2
Be sure to study the main law of the country - the Constitution, as well as the Civil Code, which regulates most relations in the state, from protection of rights in court to loans. More detailed information in each specific situation can be obtained by studying various branches of law, such as criminal, administrative, labor, environmental, family, etc.
Step 3
Familiarity with the responsibilities of civil servants when working with citizens will be no less important. This information will immediately make it possible to understand how officials should behave, what rights and responsibilities they have when communicating with citizens. A civil servant can only act in accordance with the job description, which clearly states how he is obliged to work with people.
Step 4
Do not confuse the rights of an official and a citizen. When a civil servant is at work and fulfills his duties, he is only an official and cannot use, when communicating with you, mentions that he also has the ability not to do something, like you, or that he is not paid much. Having become a civil servant, he voluntarily assumed certain restrictions necessary for the conscientious performance of his duties. Therefore, raising the voice, extortion or insults in relation to citizens during the performance of their professional duties, falls not only under the administrative code, but also under the criminal code (article on abuse of office). Since the state gives a civil servant more powers and opportunities to carry out his activities for the benefit of citizens, he bears more responsibility for his actions than an ordinary person.
Step 5
Outside of working hours, an official is an ordinary citizen, which means that he does not have the right to enjoy any privileges as a civil servant. The most typical example is the work of a police officer. Resisting a police officer when he is on duty falls under certain rules of the law, but outside of working hours, you have the right to defend yourself, since you do not have information about who he is and why he could attack you.
Step 6
As soon as you understand that an official is violating your rights, the main of which are human and civil rights specified in the Constitution of the country, immediately write a complaint about his actions. You can send it to the name of a higher official by a letter with acknowledgment of receipt, pass it through the secretary, making sure to make a second copy, on which the secretary must put a stamp with the date of receipt of these documents. Today, you can also take advantage of the possibilities of online applications, the forms of which can be found on many government websites.
Step 7
Don't be lazy to write complaints. This is the only way to force officials to fulfill their duties in accordance with the law. It is not at all necessary to apply only to local authorities; it is much more effective to apply immediately to the president, to the government or to the deputies. Resubmit complaints if necessary. Believe me, statements sent to the highest authorities, especially repeatedly, become a wake-up call for local officials, and very often your problem is solved without bribes and unnecessary standing in lines.
