If the bookmaker does not pay the money, then you need to contact the supervisory and judicial authorities to collect this amount and bring the company to justice. If the funds are held by a bookmaker's office operating as a separate site without premises, then the only way to receive funds is to search for the site owner.
The activity of bookmakers is not subject to the requirement of territorial location within the allocated gambling zones, therefore, a huge number of such companies operate throughout the country. If such a bookmaker refuses to pay the client the money won, then in the arsenal of the latter there are several effective ways of reacting. But the situation is significantly complicated if the client is dealing with an illegal company that operates exclusively on the Internet.
Actions in case of non-payment of winnings by a real bookmaker
If the bookmaker's office operates in accordance with the current legislation, then the process of receiving the won funds for its client is simplified. In accordance with Federal Law No. 244-FZ, such activities can be carried out exclusively in buildings and capital construction projects. In addition, it is licensed, the relevant permits are issued by the Federal Tax Service. That is why, in this case, the most effective way would be to send complaints to the prosecutor's office, Rospotrebnadzor, and tax authorities. In addition, the client always has the opportunity to file a claim in court with a specific organization, to collect his own winnings in accordance with public rules and existing documents.
Actions in case of non-payment of winnings by the virtual bookmaker
The activities of such bookmakers are not legally allowed, therefore they operate illegally. Most often, there is not even a specific legal entity against which a complaint or statement of claim can be filed. That is why the possibilities for receiving a prize or returning your own funds in this case are significantly limited. The client can dispute the transfer of funds that he made as a replenishment of the account, if the specific method of transfer allows this to be done.
In addition, you can try to establish the individual or legal entity for which the domain name of the corresponding site is registered, and then file a complaint with law enforcement agencies. In some cases, the described measures, subject to a prompt response, lead to the return of the funds transferred, but the chances of such an outcome in cooperation with an illegal bookmaker are minimal.
