One of the main features of a waiter's work is that they need to communicate with people every day and throughout the day. A lot depends on this communication. This can affect the image and reputation of the establishment. Of course, the composition and number of visitors may depend on this. Of course, the level of service personnel significantly depends on the prestige of the establishment, but in any self-respecting establishment, the waiter is far from being the last employee, even despite his sometimes not the highest salary.
Instructions
Step 1
In order to become a worthy representative of this profession, you need to strictly follow some rules. First, pay attention to your appearance. Of course, every restaurant provides overalls for its staff, but keeping it clean is your job. Change or wash your uniform in time. Prevent visitors from seeing drops of sauce or other food on your sleeve. For the visitors, you are the face of the restaurant. Hair, face, hands - everything should be in perfect condition. Cleanliness and tidiness should become the norm for you, because there is nothing wrong with that.
Step 2
When talking with visitors, think only about them, about the order, about your work. If you come to work in a not very good mood or frame of mind, leave your problems outside the restaurant. Visitors are not to blame for the fact that you may have problems and have nothing to do with them. They will also not be able to help you. By the way, in this case, take the opportunity to escape for a while from everyday worries. After all, communication with visitors is multifaceted, not every client dryly orders food and does not say a word anymore. Many visitors are open to communication and expect it from you. Tell us about the composition of any dish, if you are interested in it, joke if it is appropriate in your situation. In a word, win over the visitor to yourself, cheer him up before eating.
Step 3
However, don't be too intrusive. Be patient, every visitor is different, and it's your job to serve any visitor. Variations in communication with such a variety of clients can be called a kind of art. In some cases, you will even have to apply certain knowledge of psychology.
Step 4
When you look at the work of a waiter, you don't notice all its complexities. And this means that many representatives of this profession are also excellent actors. By the way, waiters need to diversify their communication at work not only to maintain the reputation of the establishment, but also to constantly improve, learn to find a common language with any client.
