In recent years, the profession of a salesperson has grown dramatically younger. Earlier, loud aunties prevailed in shops and markets, but now you will not immediately see middle-aged sellers in the store, mainly young girls and boys. The name of the profession has also changed. In huge supermarkets, salespeople are more of a consultant than a salesperson. Young people are hired for this position even without special training.
Instructions
Step 1
Start a conversation with a customer with a polite greeting: “Hello!”, “Good afternoon!”, “Good evening!”. Try not to come close, do not violate personal space. Some people feel uncomfortable when strangers get too close to them. It is unlikely that such a buyer will hear what you say to him. He will think only about how to get rid of you with what polite phrase and move away as soon as possible.
Step 2
Do not fuss and do not rush to meet the buyer with an offer of help as soon as he crosses the threshold of the store. Before asking questions, a person must look around, orient himself, think. On the other hand, the buyer does not have to chase the sales assistant around the store to ask a question. Walking around the store and not waiting for attention to his person, the buyer will simply go to your competitors.
Step 3
Learn to communicate. The buyer does not need help from you, but comprehensive information and competent advice, so you should know everything about your product. And instead of the phrase "How can I help you?" come up with one that will intrigue the buyer. For example: “You didn't stop at these blouses for nothing. This is the latest trend. " Learn to ask customers long questions that cannot be answered unequivocally "Yes!" or not!". This will strike up a conversation that may result in a purchase.
Step 4
You must like the products you sell. How can you convince a buyer that the product is unique or at least optimal in terms of price-quality ratio, if you yourself do not believe in it?
Step 5
For our person, this is probably the most difficult thing. Smile. To every buyer. This rule is not as easy to follow as it seems. You can smile once, twice, three times, five times. But try smiling when you have a headache, troubles in your personal life, or just a bad mood. Try it anyway. You will see that buyers prefer to deal with an attentive and friendly salesperson. They will not only come to you on their own, but they will also bring acquaintances.
Step 6
Remember, there are horrible nerds, petty naggers and professional brawlers among the buyers. Don't run away from them.
You can and should fight them in two ways: icy politeness and sugary obsequiousness.
