Not everyone can become a successful manager. This requires certain qualities. Character traits, knowledge, experience and skills will help you succeed.
You can't become a successful sales manager overnight, you need to put in some effort. If there is an appropriate education in the profile, then this is a plus, and if not, it does not matter.
Voice staging and appearance
A manager's job is to work with people, often by phone. Therefore, you need to work on your voice and speech. The voice should be firm, confident and calm. It is worth practicing your breathing while talking; it is optimal if the speech and intonation are delivered by a specialist. If not, you can study and apply knowledge from various sources. You have to come across as a literate person.
The manager's appearance is the face of the firm. While communicating on the phone, no one will see you, but often you have to meet in person, so your appearance should be at least businesslike. You need to prepare your wardrobe in advance, think over the models, parts and accessories.
Knowledge of the product
The manager simply must be well acquainted with the product or services that he is going to sell. This includes a listing of products and factual information about them. You won't be able to remember everything right away, so you can get cheat sheets and work with them.
We use someone else's experience
Someone else's experience has a certain value. You will not be the only manager, and a curator will most likely be assigned to you. He will give a certain basis of knowledge and advice. If the curator is not attached, you can just sit and listen to how mature managers communicate with clients. What they say, what they say, what they focus on, what they keep silent about.
Before work
The preparatory period before the main job is important. First of all, you should acquire a customer base. This is a list of organizations / clients, their phone numbers, addresses. Often the base is given in organizations, if this has not happened, then you can use the directory of organizations, where there are their names and phone numbers. With this data we form our own base and make a column "result", which indicates the result of contact with the client, ie. wants or does not want to buy, if he wants, what exactly.
Now you need to start directly to work. Everything is ready and everything is at hand. The only thing left to do is to gain experience, improve your rating, and move up the career ladder.
In conclusion, there are two golden rules for a successful manager. First: never be afraid to ask questions of colleagues, it is better to solve the problem before it turns into a problem. And second: to always smile when communicating with a client, you can feel it even on the phone.
