Any road transport organization must have its own dispatch service for cargo transportation. Its employees will be able to track the flows of passing goods, ensure the conclusion of contracts and monitor compliance with obligations between the parties, as well as provide drivers with all the necessary documentation.
Instructions
Step 1
Analyze how high the demand for such services is in your city. When drawing up a business strategy, consider all the strengths of competing firms. In addition, please note that drivers are not the most organized personnel and many of them may work part-time in your company.
Step 2
Get a license. Register a freight dispatch service in the form of a legal entity. Indicate several types of activities in the company's charter (so that there are opportunities for further expansion of the list of services due to high competition).
Step 3
Sign a service agreement with your local telecom operator. Also, for the first time, you can rent a room in the call center, which has a dedicated multi-line telephone. In addition, you can work in the form of an information center. This requires special programs for dispatchers. With the help of such a program, the operator will enter data in the order form field (date, driver's full name, car number), determine the route, and also control the location of free and busy drivers. In this case, the program must be installed on the cell phones of all drivers. If such costs are still unacceptable for you, use conventional walkie-talkies.
Step 4
Equip workspaces for dispatchers. Purchase all the necessary equipment (computers, office equipment, telephones) and supplies.
Step 5
Determine the tariffs for the services. Then conclude contracts with retail outlets to enable uninterrupted customer service. Create tariffs for services related to the delivery of goods. In doing so, consider different situations.
Step 6
Hire dispatchers and drivers. If possible, rent a fleet of trucks and only then invite employees to work. However, this path is the most costly and requires more material responsibility and high driving skills.
