Sometimes a manager’s lack of credibility in front of a client can make it difficult to succeed in a sale, consultation, or negotiation. An important role in this case is played by the appearance, behavior and experience of the specialist.
Instructions
Step 1
Remember that your appearance plays an important role when communicating with a client. A person who looks sloppy, sloppy, cannot inspire respect and trust on the part of the buyer. Your clothes should match the decor. Better to give preference to the classic style. Make sure your suit is ironed, your shoes shine clean, and your hair is neat. This will add credibility to your negotiations.
Step 2
It is important not only to look presentable, but also to behave confidently. Your behavior sometimes says more words about whether you can be trusted, whether you deserve authority in the eyes of the client. Be punctual and considerate. Be confident. Better to be on a par with the client. Watch your posture and gestures, they can also tell a lot about you to an outside observer. Avoid closed poses and unfinished, unsteady movements.
Step 3
Work on your speech. Try to speak correctly. The presence of parasitic words in your story reduces the overall impression of you. Speak in a calm voice, stick to a low tone, this will help you win over the client. Learn to state your theses briefly, do not step aside and do not express yourself too long.
Step 4
Demonstrate your competence to the client. Prepare well for the conversation so that you have answers to all the questions of the interlocutor. Carefully review everything related to your duties, services or goods provided by the company you work for, and internal regulations. You should be well versed in the subject of discussion. Try to insert positive examples from your own professional practice from time to time. This will help you look more convincing in the eyes of the client.
Step 5
Prepare the necessary numbers, statistics, tables and graphs that the client may be interested in. Remember that some people need facts first. It is not worth mentioning a subject or event if you are poorly guided in details. Suddenly, the client will ask you a clarifying question that you cannot answer. And, of course, it's better not to lie, because the truth can easily come out, and then you will lose a client.
Step 6
If possible, provide the client with some guarantees. For example, you can prescribe in the agreement the actions of the parties in the event of risks that your buyer fears. Your interlocutor must understand that he is dealing with a reliable, decent company that is responsible for its goods or services.
Step 7
Give a visual presentation. If all the arguments have already been exhausted, and you have not convinced the client yet, show him in practice how your product works. Show him your product, offer a free sample, or give him a test run. Perhaps this is what will help you win the person's favor.
