A claim to a company that has somehow violated the rights of a consumer usually becomes the first step in the pre-trial settlement of the conflict. But often the latter, if the perpetrator satisfies the applicant's requirements contained in the document. You can also address a claim in a situation of violation by an enterprise of other rights of a citizen: for example, copyright, etc.
Necessary
- - computer;
- - Printer;
- - texts of laws;
- - envelope and notification form.
Instructions
Step 1
The claim is written in any form, but must contain a number of mandatory information.
The first section should contain information about who (the position and the name of the company are enough) and from whom (the full name, surname, name and patronymic, address and telephone number for communication) the claim comes from.
Further on a separate line, usually in large letters, follows the name of the document - "CLAIM". But you can also title it and "statement." The title line can be centered, but not required.
Step 2
The name is followed by the claim text on a new line. Here you need to set out the history of your relationship with the company from the very beginning, list the violations of its rights committed by it, refer to the provisions of the current legislation, which are contrary to the actions of the company and its employees.
Having stated all the circumstances, it is necessary to move on to the requirements. Usually they are stated after the words "on the basis of the above PLEASE:". Then, in a numbered columnar list, the measures that the complainant deems necessary to remedy the violation of his rights are listed. It is best to justify each requirement by referring to the provisions of the current legislation from which it follows.
Step 3
At the end of the document, you need to outline your further actions in case the requirements are ignored: to file a claim in court, where to demand compensation for moral damage and material damage, etc., depending on the situation.
Then the document needs to be printed and signed.
You can take the document to the company in person. In this case, you will need a second copy, on which the employees who accepted the claim must sign for receipt. If they do not, or the company is located in another city, you can use the post office. Proof of receipt of the claim by the company will be a notice of delivery.
