The sales assistant is not the last figure in the store. With its help, customers can deal with the issues that arise in the process of choosing and buying a product. For the work of a consultant to be fruitful, you need not only to know everything about the product, but also to show friendliness and interest.
Instructions
Step 1
Be nice and friendly. When you see that a visitor has entered the store or department in which you work, be sure to greet them. Exclude any contact with your colleagues. The client may not like this, and he will think that communication with other consultants is more important to you than to him. Do not eat or chew gum in the workplace. a potential buyer can appear at any moment, and it is at least indecent to greet him with a full mouth.
Step 2
Ask the right questions. After greeting, ask how you can help. At the same time, do not use such wording: “Can I help you with something? Do you need my help? A person on a subconscious level will strive to answer “no”, and the form of the question will only urge him to do so.
Step 3
Don't be intrusive. If the person responded negatively or said they did not need help, do not forcibly offer it. Step aside and wait. Perhaps, during the selection process, the visitor will try to find you with a glance, and even then you can advise him. Excessive obsession repels and creates an unpleasant impression not only of the consultant, but also of the store as a whole.
Step 4
Be interested, give up indifference. The buyer feels whether you want to communicate with him or not. If you answer all the questions incompletely or reluctantly, he will definitely notice it. Therefore, try to be imbued with the problem of the interlocutor. Find out what exactly he needs, and tell me which of the goods will satisfy his needs to a greater extent.
Step 5
If you are a sales assistant for a certain brand, in any case do not allow yourself to speak negatively about competitors' products. This is unprofessional and violates the ethical rules that exist in the advertising field.
